Shipping and Return Policy
Welcome to vibeshoecraft.com, where we strive to provide a seamless shopping experience. Please review our Shipping and Return Policy to understand the terms associated with shipping, returns, and exchanges.
Shipping Policy
1. Shipping Locations
We currently ship across Ghana. For international shipping, please contact our support team for assistance.
2. Delivery Timeframes
Standard Shipping: Orders are typically delivered within 3-7 business days.
Express Shipping: Available for select locations with delivery within 1-3 business days.
Delivery timelines may vary depending on your location and external factors such as public holidays or courier delays.
3. Shipping Costs
Shipping charges are calculated at checkout based on your location and selected delivery option.
Free shipping is available for orders over [Insert Amount] GHS.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number to monitor its status.
5. Delivery Issues
If your order is delayed, lost, or damaged in transit, please contact us immediately for resolution.
Return and Exchange Policy
1. Eligibility for Returns
We accept returns for items that meet the following criteria:
The item is unused, unworn, and in its original condition.
The return request is initiated within 14 days of receiving the product.
The item includes all original packaging and tags.
2. Non-Returnable Items
The following items are not eligible for return:
Custom-made or personalized shoes.
Items marked as “Final Sale.”
3. Return Process
To initiate a return:
Contact our support team at Email: info@vibeshoecraft.com with your order details and reason for return.
Upon approval, you will receive instructions for returning the product.
Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.
4. Refunds
Refunds will be processed within 7-10 business days after receiving and inspecting the returned item.
Refunds are issued to the original payment method.
5. Exchanges
Exchanges are subject to product availability.
If the desired item is unavailable, you can opt for a refund or store credit.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund.
Contact Us
For questions or assistance with shipping or returns, please contact us:
Email: info@vibeshoecraft.com
Thank you for choosing vibeshoecraft.com. We appreciate your trust and are here to ensure your satisfaction!